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Privacy & Security

Your privacy is really important to us here at HQengine PTY LTD This document will address how we use and store the data and information gathered when you use our services. By entering the website and using any of our services, you agree to and accept the practices and guidelines of this policy document, so make sure you read it carefully.

At HQEngine PTY LTD, we are committed to protecting the security and privacy of our users' data. Our comprehensive privacy and security program is designed to ensure the highest levels of data protection and to comply with international data protection laws, including GDPR, CCPA, and HIPAA. We outline below the key components of our program and describe the measures we take to safeguard your information.

Personal information and data: collection and use

When you use our services, personal data and information is collected, stored, and processed by us and by technology (for example, our Optical Character Recognition ‘OCR’ and AI software). The collection of this information allows us to give you more secure, efficient and reliable services. We only collect data and information that is in relevance to the purposes of our company. 

The data is available to our staff for the purposes of providing support services, processing of payment details, and for any other reason we deem necessary.

HQengine PTY LTD may also use your personal information to create anonymous data. This anonymous data does not include your personally identifiable information (for example, your name or email). We may use this anonymous data to track and analyse usage patterns in order for us to continue to improve our services and tailor them to the needs of our users.

By providing us with your personal information, you agree to the collection, storage and processing of your information by our company. We will always take reasonable steps to make sure that your data is as secure as possible and kept in accordance with this policy. 

We only share your data with trusted third parties who adhere to our strict data protection standards or when required by law. These partners are vetted for compliance with privacy laws and are bound by the same obligations to keep personal information confidential and secure.

Security of your data and information

It is your responsibility as a user and your company to keep your login information safe and secret. Your information is available only to our employees, for purposes such as customer service and support. 

The security of your data is protected by HQengine Pty Ltd with multiple means as per below:


Technical Safeguards:

Encryption: We use strong encryption both for Data in transit and at rest to protect your personal and sensitive data. Technologies such as TLS and AES-256 are employed across our platforms.

Access Controls: Access to personal data is strictly limited to authorised personnel based on their role and is protected by strong authentication mechanisms including multi-factor authentication (MFA).

Network Security: We employ a comprehensive set of network security measures including firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) to monitor and protect our network from unauthorised access and potential threats.

Organisational Measures:

Data Privacy Training: All employees undergo regular data privacy and security training to ensure they understand the importance of protecting user data and are up to date on the latest security practices.

Privacy by Design: We integrate privacy and security from the initial stages of designing our services, ensuring that these principles are embedded in every part of our development and deployment processes.


Your privacy, your options

You have the choice to not disclose certain information, but this may restrict your access to services. For example, when you do register for an account, you can always opt out from receiving emails of promotional nature from our company. We do not use your information in any way other than to give you the most effective and efficient access to our services. 

You may also request that your information be deleted from our systems if you have deactivated your account, by emailing our Security and Privacy Team at However, we may keep a copy of your unused information for up to 10 years, for legal purposes. 

Changes to this Privacy Policy

HQengine PTY LTD has the discretion to change or amend this policy at any time. The way in which your information and data is used is subject to the policy that is in effect at the time your information was collected. If there are any changes to this Privacy and Security Policy, we will notify you through email or through our website.

Conditions of use

The use of our services is subject to both this Privacy and Security Policy, and the Terms of Use found on our website. This Privacy Policy is incorporated in our Terms of Use. The use of our services is also subject to limitations of liability, arbitration of disputes, and the application of Australian law. 
Last Updated 20 May 2024

Copyright HQengine PTY LTD. All rights reserved.

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